Privacy Policy & Terms and Conditions – SerpaDigital.ro
1. Introduction
Welcome to SerpaDigital.ro. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy and Terms & Conditions. We comply with GDPR (EU Regulation 2016/679) and Romanian data protection laws to protect your personal information
2. Data Controller
SerpaDigital.ro is responsible for the processing of your data. For any privacy-related inquiries, contact us at info@serpadigital.ro.
3. Personal Data We Collect
- Name, phone number, email address
- Business details (company name, website, requested services)
- Messages sent via forms or WhatsApp
- IP address, browser information, device details
- Cookies and tracking data
4. How We Use Your Data
- To reply to your messages and provide requested services
- To create quotations, service agreements, and invoices
- To improve website performance and user experience
- For marketing (only with your consent)
- For analytics, statistics, and security
5. Legal Basis for Processing
GDPR-compliant processing includes:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest
6. Data Protection & Sharing
We do NOT sell or rent your data. Information is shared only with trusted GDPR-compliant partners such as hosting providers, email systems, and analytics tools. All data is securely stored.
7. Cookies
SerpaDigital.ro uses cookies to improve navigation and analyze website traffic. You may disable cookies in your browser settings at any time.
8. GDPR User Rights You may request:
- Access to your data
- Correction or deletion
- Restriction of processing
- Data portability
- Withdrawal of consent
Contact: info@serpadigital.ro We respond within 30 days.
9. Terms of Use
- By using our website, you agree to:
- Provide accurate information when contacting us
- Use our website for lawful purposes only
- Not engage in actions that may harm SerpaDigital.ro or its users
10. Service Terms
- All marketing and development services require written confirmation (email or contract).
- Prices, timelines, and deliverables are communicated clearly before project start.
- Payments must be made according to agreed terms.
- Refunds are provided only when applicable and after review.
11. Limitation of Liability
SerpaDigital.ro is not responsible for:
- Losses due to third-party platforms (Google, Meta, hosting providers)
- Client-side issues such as incorrect access details, server failures, or misuse of materials
- Delays caused by external factors beyond our control
12. Intellectual Property
All content on SerpaDigital.ro including text, designs, graphics, and documents is protected by copyright. Reproduction or distribution without permission is prohibited. 13. Amendments We may modify these terms or privacy rules as needed. Changes will be posted on this page with an updated date.
14. Contact Information
For questions, privacy requests, or legal inquiries:
Email: info@serpadigital.ro
Phone/WhatsApp: +40 (771) 571 246
Address: Bucharest, Lujerului, Blvd Iuliu Maniu, Romania
Last Updated: February 2025
